Support

At esignatur, we understand how to take care of our customers, including by offering free and unlimited support.

We take pride in providing reliable and consistent support on a daily basis. Whatever your needs,
we will find an effective solution together and follow it step by step to trouble-free implementation.

We are also one of the very few companies in the industry that offer end-user support. This means we are available for our customer’s customers, employees and partners to guarantee that all users get through the process securely.

Operating status

esignatur system

System status

Normal operation

See NemID’s operating status

here

Last updated

Support

Do you need support? Our support team is ready to serve you! Fill out the form below and we’ll contact you within 24 hours any weekday between 09:00 and 15:00.

    Questions and answers

    What is a digital signature?

    A document with a digital signature that acts in place of a physical signature.

    Can I sign a digital document without NemID?

    esignatur enables you to sign digitally using Danish NemID, Swedish BankID or Norwegian BankID – If you don’t have any of the above, you can use our international solution – EasySign

    Is my signature legally binding / valid?

    Just as with a physical signature, a digital signature is legally binding and valid. The document can always be validated by an independent third party.

    I have received an error message, what do I do?

    Error messages may occur on your device due to several external factors. Try to switch browser/device to another PC, smartphone or tablet. If the error message occurs again, you can contact support at the following email support@esignatur.dk

    Can I get a preview of the system?

    You can get a preview of our system by booking a free and non-binding meeting with our sales team. Click here

    What if my NemID is blocked or has expired?

    You can contact NemID.nu to unblock or renew your NemID

    Do you need
    support here and now?

    Opening hours

    Monday: 09:00 – 15:00

    Tuesday: 09:00 – 15:00

    Wednesday: 09:00 – 15:00

    Thursday: 09:00 – 15:00

    Friday: 09:00 – 15:00

    Call us at

    +45 4358 4058

    Visit our esignatur knowledge centre to learn more about digital signatures, signature certificates and much more